Important Product Care Information

To ensure the quality of our products and your safety while using them, please adhere to the following guidelines:

• Sun exposure: Avoid leaving the product under direct sunlight for long periods of time, as this may cause damage to the materials or discoloration of the product.
• Washing temperature: It is preferable to wash the product by hand or using a washing machine at a temperature not exceeding 30 degrees Celsius, to ensure that the durability and quality of the fabric is maintained.
• Do not use bleach: Avoid using bleach or harsh detergents that may adversely affect the fabric of the product.
• Drying: Allow product to dry naturally in a well-ventilated area away from direct heat sources such as dryers or heaters.
• Storage: Store the product in a dry and clean place away from moisture, and avoid placing it under heavy weights that may damage it.
• Correct usage: Make sure to use the product according to the instructions included to get the best results and ensure your safety.
• Consult a doctor: If the product is related to your health or requires medical use (such as neck supports or other medical products), we always recommend that you consult your doctor for appropriate guidance for your condition.
• Periodic inspection: Check the condition of the product regularly to ensure that there is no damage that may affect its performance or your safety.

Shipping and Return Terms

Shipping Terms:

• Shipping time: - If the product is available in our warehouses in the Gulf, the shipping period will be from one to two days. - If the product is not in stock, shipping may take 4-6 days. - Shipping status will be clarified once the order is processed.
• Shipping costs: Shipping costs depend on the shipping companies and the location you are shipping to. We will always provide you with the fastest and cheapest option available.
• Shipping Methods: We offer several shipping options including regular, express, and international shipping (depending on location).
• Track shipments: After the order is shipped, you will receive a tracking number via email to follow the status of your shipment.
• Shipping Delays: Some delays may occur due to unforeseen circumstances such as weather conditions or shipping issues. In these cases, we will contact you to update you.

Return Terms:

• Return period: You can return the products within 14 days from the date of receipt if they are in their original condition.
• Product Condition: The product must be unused and in its original condition with its original packaging to be eligible for a return.
• Return due to product defect: If you receive a product that is defective or not as described, it can be returned at no additional cost.
• Returns due to change of mind: If the product is returned due to change of mind or other reasons, the shipping cost will be deducted from the refund amount.
• Return Procedures: To submit a return request, please contact Customer Service via email or phone with your order number.
• Refund: A full refund will be made to the original method of payment after the product is inspected and the return is approved.

For any additional questions about shipping or returns, please contact our support team. We are here to help!